Using Customer Service as a Competitive Differentiator

It is my opinion that delivering consistently superior customer service is one of the ONLY competitive differentiators left for most businesses and should be a key area of strategic focus by the leader. In this video I will share with you several important ideas around how to build a culture of delivering great customer service to drive higher levels of success in your business.

(Can’t see the video? Check it out here)

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"Making the very complex...awesomely simple” is John Spence’s mission in life. At the age of just 26, John was named CEO of an international Rockefeller foundation, overseeing projects in twenty countries and reporting directly to the Chairman, Winthrop P. Rockefeller III. Two years later he was recognized by Inc. Magazine as one of our country’s “Up and Coming Young Business Leaders.” More recently, Trust Across America named John as one of the Top 100 Business Thought Leaders in America and also recognized him on their global list of the “Top 100 Thought Leaders in the area of Trustworthy Business Behavior." Other recipients of this prestigious award included Sir Richard Branson and Howard Schultz. Additionally, John has been selected as a top 100 Small Business Influencer in America and as one of the top 500 leadership development experts in the world.

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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