Consulting

At ExchangeGain, we help organizations like yours shift gracefully from the Industrial Age climate we’ve all known… to the Social Age we must embrace.

While not always easy, this is a profitable journey to a more human-side organization that takes grit, focus and a willingness to grow. It takes an eagerness to let go of the Industrial Age “best practices” we’ve relied on for years. It takes a belief in your people and their ability to function at optimal levels – and consistently achieve team and organizational goals. And it takes belief in you as a social leader who cares.

We help you complete this journey by focusing on the core characteristics that grow your business, develop your people and delight your customers.

Workplace Culture & Climate

Is there really a difference between culture and climate? Well, yes. Culture influences how things are done: mission, values, processes, etc. Climate is what it feels like to work in the culture; in other words people’s perceptions of what it’s like to work in your business.

We help you purposefully create a culture that is more human. We help you create an optimistic climate. Together, culture and climate help your people become their best selves. Why is this important? When we are at our best, we treat people better. We creatively solve problems and meet challenges. We welcome new opportunity. We nurture brand ambassadors and enable champions. And we achieve greater results.

Social Strategy

We help companies realize that social media is more than just a marketing tool; it is a fundamental shift in how we attract and retain top talent, enable employees to become brand ambassadors and actually listen to our customers.

Social strategy doesn’t start or stop at listening, however. From the newest intern to the CEO, we help create a socially-enabled culture where everyone is empowered to creatively solve customer problems, react quickly issues that have the potential to negatively impact your brand, and to further cultivate a customer-first environment.

Leader Development

To be a human-side leader requires shifts in the way we show up, communicate, motivate and inspire performance. Deliberately aligned with the Social Age, employee and customer expectations, and with creating an optimistic workplace, our focus is on switching leader behaviors learned in B-school and from our Industrial Age predecessors and mentors to a more social, more enabling style. In that environment, team members are enabled to collaborate, innovate and serve all stakeholders well.

Our ultimate goal: a thoughtful transition to an effective 21st century business environment where everyone contributes, feels valued and knows they are critical to the team’s success.

Strengths-Based Leadership and Coaching

We know engaged employees are the key to achieving extraordinary results. And we know a primary factor in ensuring employees remain engaged is a strengths-based business and leadership philosophy.

Your team members light up when they do work that aligns with their strengths. Personal and professional growth is significantly greater. Teaming is much more collaborative, and productive.

At ExchangeGain, we help your organization determine the strengths of your executives, leaders and employees – both individually and as members of their respective teams. We help align those strengths with the roles and tasks assigned. And we help you determine which people and teams might need a nudge to realize their potential – and accomplish their mission.