inspire employees

How to Inspire Employees to Speak Up and Choose to Lead

One of the perks as a resource speaker for training is the chance to meet people from different walks of life. I once had a discussion with a parenting coach about our children who where both starting at primary school at that time. I expressed my concern that my child was too timid to excel in school. Surprisingly, the parenting coach blamed me for not pushing my child to be more outspoken. Then I realized parenting is almost like managing a team. Since then, I started using the parenting analogy in my leadership training, teaching leaders to inspire employees…. Read More»

setting policies

How Setting Policies Can Have a Huge Impact On Business and In Life

Is there a goal you’d like to see more progress on? Is it one of the above (being more grateful / professional development / physical fitness / staying in touch with friends / learning to play an instrument) or is it something else? Set a new offensive policy, for this week or for the rest of the month. It will make a difference.
… Read More»

peak performance

12 Ways to Stay Energized and in Peak Performance Mode

As an entrepreneur, you face a similar crisis. There’s so much to do, and so much depends on you. It’s easy to forget your energy is a finite resource as well. After all, your employees aren’t the only ones who need to recharge. To maintain peak performance, you need to find ways to renew your energy and commitment. The Young Entrepreneur Council is here to help…. Read More»

Reduce Job Stress: 6 Simple Strategies Anyone Can Follow [Infographic]

You’ve downed your third cup of coffee since 6:30 am. Your next online meeting is in five minutes and the Blue Screen of Death taunts you from your computer screen. You get a message from your boss asking when you’ll be done with the draft proposal you promised you’d get to last week. An invitation to […] Read more… Read More»

conscious bias

Why You Need to Pay More Attention to Your Conscious Bias

We often hear about unconscious biases, why we need to be aware of them, how to discover them, and how to eliminate them. But what about conscious biases? How do we manage those? We focus on an unconscious bias because it sounds nicer than conscious bias. It’s not our fault; we’re not doing it on purpose. More interestingly, as a Skyline Group International colleague, Laura Taylor, put it: what about acknowledging you made your conscious bias unconscious because of denial or guilt?… Read More»

rewards

Recognition and Rewards Are Two Different Things

It’s about time someone demystified and explained the differences between recognition and reward. Recognition and reward are two completely different things and are used for different purposes. Some people and their organizations tend to see the two as being one and the same. I’ve seen way too many managers and employees not understanding either the subtle, or even the more obvious, differences between rewards and recognition. Unfortunately, even professional and industry trade associations perpetuate the problem with no uniform vocabulary or definition…. Read More»

customer service

Monogram Customer Service with Your Signature Passion

Most customer service relationships do not end with a storm of sound and fury. Most do not end in a fit of dissonance or a caustic conflict. Most companies “vanilla” customer service to death. It is death by indifference, monotony, and negligence. When someone asked my wife the secret of our 50-year marriage, she quickly said, “We got married, but we never quit dating.” Customer relationships are like that as well. They thrive on a rich flavor of engagement, like Neapolitan or spumoni, not plain vanilla…. Read More»

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  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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