• On Creating Customer Loyalty

    Written by: Stan Phelps | February 19, 2013

    Your brand is now what your customers say it is. Companies can no longer hide behind big marketing campaigns. Ornate words and “marketing speak” can no longer mask mediocre products. Today’s customer is an educated and empowered consumer. And access to your competition is now only a click, tap or swipe away.   Ornate words […] Read moreRead More»

  • Does Great Customer Service Still Matter?

    Written by: Ted Coiné | February 18, 2013

    ExchangeGain is dedicated to sharing one undeniable business principle: in our uber-connected, modern world, the human side of business is not just “nice” or “the right thing to do”. Even more than either of those considerations, a relentless focus on people – inside the company and out – is absolutely essential to a […] Read moreRead More»

  • Business Growth and the Art of Building Relationships

    Written by: Shawn Murphy and Ted Coine | February 11, 2013

      Respect all. Admire Some. Idolize none. That is one of the most important lessons Ted Coine has ever learned. Be assured, Ted learned it through experience. As a youngster, Ted was sometimes guilty of two extremes common to the inexperienced: he did not respect all people as well as he should, and was sometimes […] Read moreRead More»

  • Duck! Here Comes The Pendulum (Again)

    Written by: Ted Coiné | February 7, 2013

    We humans don’t just act in ways that are logical, dispassionate, and restrained. We aren’t Vulcans like Star Trek’s Mr. Spock, after all. In general I say, “Thank God for that!” But we have to be careful not to overreact, not to fix things too much. If we compensate too strenuously for a bad situation […] Read moreRead More»

  • A Cure for the Status Quo?

    Written by: Deborah Mills-Scofield | February 6, 2013

    If we are going to solve some of our wicked problems, we’ve got to be able to disagree with each other without digging our heels into holes so big we can’t see over the mound of dirt. Many aren’t even willing to try to listen to another viewpoint. And the pressure for political correctness means […] Read moreRead More»

  • To Expect Employee Engagement, You Must Engage

    Written by: Karen Martin | February 5, 2013

    The next time you’re in your office, take a moment to look around you. How many of the people you see appear truly invested in and invigorated by their work? How many of them are willing—and are given the time—to wrestle a problem until they understand the problem clearly, find the best possible solution (not […] Read moreRead More»

  • Are You Settling for Okay?

    Written by: Shawn Murphy | January 31, 2013

    I’m dating myself a bit when I ask if you recall Talking Head’s “Once In a Lifetime.” A great song from my youth in the 1980‘s. In the song David Byrnes wonders how his life became what it is: “You may find yourself in a beautiful house with a beautiful wife; You may ask yourself, […] Read moreRead More»

  • 5 Areas to Motivate Employees to Grow

    Written by: Shawn Murphy | January 29, 2013

    At ExchangeGain we are no strangers to defining what leadership in the 21st century needs to be. However, we don’t spend as much time looking at the needed employee growth areas. Thriving organizations don’t rely solely on adaptive and agile manager leaders. They also need employees who also are willing to adapt with […] Read moreRead More»

  • #SwitchandShift is the new Home of Theory Y

    Written by: Ted Coiné | January 28, 2013

    Welcome to the new home of Theory Y! We’re glad to have you. What is Theory Y, you ask? It’s an eminently forgettable name for a transformative new concept in leading humans. …”New,” that was, in 1960. If you went to business school, you probably had to read excerpts from Professor Douglas McGregor’s seminal book, […] Read moreRead More»

  • Humanity at Work

    Written by: Shawn Murphy | January 24, 2013

    Humanity is ambiguous. Really, what does it mean? After some poking around and reading plenty of vague definitions, I’ve cobbled this together: humanity represents that best parts of being alive as a human being. Alright, so that’s not very clear either. Perhaps its better said with a picture. Below is what Wordflex says humanity is. […] Read moreRead More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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