-
The Decay of Command-and-Control Leadership
Written by: Shawn Murphy | January 19, 2012
Ted and I are big fans of Vineet Nayar’s leadership philosophy that places employees over customers. Central to this belief is turning the hierarchical pyramid upside down. At the top of the inverted pyramid are employees. Central to this seemingly radical move is the disbelief that management holds the answers to business problems or has… Read More»
-
Leaders: Learn from the Deli Owner
Written by: Ted Coiné | January 19, 2012
If you haven’t read The Wisdom of Crowds, by James Surowiecki, you owe yourself the treat. It’s fascinating. The main premise is to show how our collective wisdom just plain crushes the expertise of even the highest-paid gurus, at least over the long-haul. Surowiecki also explores a number of side-issues, and he does it in the… Read More»
-
Why Human Value is a Competitive Advantage
Written by: Shawn Murphy | January 12, 2012
The race from the bottom and the race to the top keeps managers and employees extraordinarily busy. So busy that the proverbial foundation is showing cracks, signs of weakness. In the frenetic pace to innovate, execute and outsmart competition, managers have left a wake of bruised and bloodied employees behind them. Hell, even the managers… Read More»
-
How To Never Make a Stupid PR Mistake Again
Written by: Ted Coiné | January 11, 2012
First, let’s be clear on the definition of “Stupid PR Mistake.” A stupid Public Relations mistake is an error in judgment that attracts negative attention from customers and/or the press. It creates a backlash that often ends up costing the company more money than the mistake was meant to bring in. In other words, it’s… Read More»
-
Be Bitter or Better
Written by: Shawn Murphy | January 9, 2012
The grim reality hovering over many companies is employees and managers are not happy. If you need proof, Gallup’s Well-Being index shows work environments suck. More eloquently positioned, our workplaces are suffering. Despite the dismal news, you could shift and switch the trend to one more positive. It’s a choice. You could grow bitter from… Read More»
-
Instigate Audacious Workplace Causes
Written by: Shawn Murphy | January 8, 2012
The cries of dissatisfaction are certainly whipping up a frenzy of activity that can’t be ignored. From the now ubiquitous Occupy [Insert City Here] to the dismal numbers of employee engagement and satisfaction, people are fed up of being fed up. I suspect you are included in the last statement above. So, too, are your… Read More»
-
Employees First, Customers Second. Seriously.
Written by: Ted Coiné | January 7, 2012
Shawn and I have had a tremendous first week with this new blog – we thank you all for checking it out and for spreading the word among your network. With no advanced fan fair whatsoever, this site has eclipsed the readership of both of our individual blogs. Score one for synergy! Here are a… Read More»
-
Time for a Vision Check
Written by: Ted Coiné | January 5, 2012
Most of us go to work without really knowing why. Oh, we have to feed our families. And our company needs us to fill out TPS reports. But beyond that, the question of “Why” often never even bubbles to the surface of our conversations and thoughts. Why does this company exist? …This department? (…This family,… Read More»
-
Unleashing People Potential
Written by: Shawn Murphy | January 4, 2012
Yesterday Ted Coine gave us a compelling reason for tapping into our idealism. It’s a belief and frame of reference essential to a better way to do business in the 21st century. At the heart of Ted’s point, in my opinion, is a dramatic shift in how companies view their workforce. The shift in view… Read More»
-
Idealists Wanted
Written by: Ted Coiné | January 3, 2012
Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. – Margaret Mead There is a powerful change afoot in the world, something that no one alive today has ever experienced. The world is opening up; connecting. It is flattening; democratizing. And… Read More»