never apologize human side

Never Apologize for The Human Side of Business

There’s an utterly common misconception out there that the Human Side of Business is somehow a less profitable side of business.

I hear it from board members and CEOs who say things like, “We’d like to be more human-centric at our firm, but we can’t afford those kinds of changes right now. Our market is too competitive,” or “our profit margin is too slim.”

Wrong…. Read More»

are you millennial

Are You A Millennial? See for yourself with this 6-Point Quiz

Also like most teach startups, the demographic of the company skews young, with almost everybody aboard either officially a Millennial or very close to it. At 47, I’m by far the longest of tooth most days I visit.

Okay, now this is where some of you are likely to pause. “47, Ted?” I hear you murmuring to your screen. “How can you count yourself a Millennial? The oldest members of Gen Y are 33.” Yup, that’s technically true, Rain Man. Whatev! Here is why I am, indeed, a Millennial – and why you may be, too:… Read More»

why do you do it

Why Do You Do It?

Years ago, when I was just at the beginning of my speaking career, before I really launched my leadership practice, my keynotes and other talks were on customer service as a competitive differentiator in business. Many of my audiences at that time were small business owners, so I made sure I left them with concrete advice to take back to their staff that they could institute the very next day. … Read More»

steps to earn100k followers

12 Steps to Earn 100,000 Followers

Social media results come from three things in equal measure: good karma, daily practice, and a ton of experimentation to see what works (or as I like to call it, “kicking the tires”).

I wrote an earlier version of this article when I had recently reached a really cool, completely arbitrary milestone of 100 thousand followers on Twitter. Now that I’m nearing 350,000 do you know what I’ve found?… Read More»


Make Culture Your Strategic Advantage For Breakout Success

Thank God for this week’s guest, Tim Kuppler, former president of Dennison Consulting, author of The Culture Advantage and founder of Culture University. Not only does Tim get it, but he’s been studying it for most of his career. He wrote a book on it, a collaborative effort with four other experts, and he’s built an insight-delivery vehicle for leaders to access the true significance of this all-important aspect of business…. Read More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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