The Social Leader

When Charlene Li published Open Leadership my friends and I groaned. We wished we had written the book. Charlene masterfully helped us peer into the influence of social technology and the transformative reaches its having on business and leadership. Since Open Leadership, the roots of social technology have only grown stronger. Some research shows that […] Read moreRead More»

Stop Doing More with Less

I want to obliterate the phrase “doing more with less” from managers’ communications. Set aside the fact the hackneyed phrase has lost its meaning. You can cue the synchronized rolling of the eyeballs from every employee as the words escape the manager’s lips. It’s a thoughtless phrase that covers up the real truth: “I have […] Read moreRead More»

What’s your leadership cause

There are those managers who stand by watching to see what others will do before they act. Sure observing one’s environment is an important leadership skill. However, passivity leading to inaction is not leadership. Especially when action is necessary to improve, connect, move the ball down the field. In the hasty pace that is corporate culture […] Read more… Read More»

What will you make of your work

No matter the number of days or measure of hours, work is part of your life. Whether you volunteer your time, punch a clock, or earn a salary, you give away part of your time, your life, to someone else. For most of us the exchange is a third of our life marked by trading […] Read more… Read More»

Customer Experience Killers

First, let me start out by saying I’m not an expert in customer experience. There are very talented people out there who work brilliantly to ensure their company manages the experience customers have in their stores or offices, online, even over the phone. This post, however, isn’t about those who brilliantly orchestrate inviting, consistent experiences […] Read more… Read More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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