
Shifting Management’s Focus to What Matters
Where we focus our attention as managers has been on outcomes: profits, efficiencies, deadlines, quality, ROI, and so on. These are all important business results important to the sustainability of a department and ultimately the business. They are important for managers to monitor, measure and plan to achieve. Yet, the prevalence of results-driven management is archaic, and creates a false assurance that desire outcomes are achieved through the monitoring, measuring and planning activities so familiar, comfortable…. Read More»