It used to be that customers relied on a company to provide information to help solve a problem. Now, according to Blasingame, customers have the necessary information needed to decide how best to solve their problem. The internet and social media are at the heart of this shift…. Read More»
Feminine values aren’t about gender, but guide the way we relate to people. They are the wellspring that shapes one’s leadership – male or female. Given the destructive nature of “thinking that have contributed to many of the problems we face today, from wars and income inequality to reckless risk-taking and scandal,” masculine-based values are depleting the sources of inspiration and crippling workplace cultures…. Read More»
The science of strategy may give the organization some clarity about its moves in the marketplace. However, the art of strategy needed to implement the ideas eludes many managers. … Read More»
Management needs to dramatically improve how to listen to employees’ ideas to improve the workplace. In the the day-t0-day interactions with customers, with one another and interacting with work processes (or lack of), employees are closest to the work. They are positioned to shed light on improvements and needs that a majority of managers just […] Read more… Read More»
As a leader you get the opportunity to help shape the investment in time at work. Show your employees that it matters to you that their investment is valuable. This will help capture their hearts so you can get their best work…. Read More»
Key to understanding culture is to recognize that what executives think impacts culture is different than what employees think. In the differences is the opportunity to reconcile expectations and perceptions, but it takes a willingness on both parts to find a common understanding about culture. For example, John shares a graph that shows that executives believe financial performance is the most impactful to culture. Yet, for employees it’s the least impactful. For those closest to the work, the biggest impact is open and candid communications followed by employee recognition and access to management…. Read More»
The exploration of creating your body of work begins with the exploration of your roots, or what Pam Slim calls your purpose, beliefs and convictions. In essence these make up the foundation from which you create your body of work…. Read More»
In a recent interview with Robert Dilenschneider, he riffs on career wisdom for Millennials. I found, however, that the wisdom is applicable to everyone, no matter where you are in your work experience. Case in point, Robert highlights three ways to stand out positively at work. These are timeless truths that we all need to seriously integrate into our work ethic…. Read More»
Workplace optimism is a belief that good things are possible when we apply our strengths and skills to work that matters. Work that matters is work we know has an impact on those for whom we apply our strengths and skills: internal or external customers, management, or even employees…. Read More»
In life communicating and connecting with others to have an impact requires particular shifts in the way we think and act. In particular, the action comes in how we treat and interact with one another. I’m an unabashed advocate for bringing meaning to every interaction we have with those in our personal and professional lives. I believe we assume too often that others know how we feel about them and what our good intentions are and mean. Naturally these are assumptions that rarely lead to desired outcomes…. Read More»
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