This Is the Age of the Customer

It used to be that customers relied on a company to provide information to help solve a problem. Now, according to Blasingame, customers have the necessary information needed to decide how best to solve their problem. The internet and social media are at the heart of this shift…. Read More»

Why Women (and Men Who Think Like Them) Will Rule the Future of Work

Feminine values aren’t about gender, but guide the way we relate to people. They are the wellspring that shapes one’s leadership – male or female. Given the destructive nature of “thinking that have contributed to many of the problems we face today, from wars and income inequality to reckless risk-taking and scandal,” masculine-based values are depleting the sources of inspiration and crippling workplace cultures…. Read More»

The Guide to Understanding Corporate Culture

Key to understanding culture is to recognize that what executives think impacts culture is different than what employees think. In the differences is the opportunity to reconcile expectations and perceptions, but it takes a willingness on both parts to find a common understanding about culture. For example, John shares a graph that shows that executives believe financial performance is the most impactful to culture. Yet, for employees it’s the least impactful. For those closest to the work, the biggest impact is open and candid communications followed by employee recognition and access to management…. Read More»

Career Insights for Millennials and for the Rest of Us

In a recent interview with Robert Dilenschneider, he riffs on career wisdom for Millennials. I found, however, that the wisdom is applicable to everyone, no matter where you are in your work experience. Case in point, Robert highlights three ways to stand out positively at work. These are timeless truths that we all need to seriously integrate into our work ethic…. Read More»

Communicating and Connecting with Impact

In life communicating and connecting with others to have an impact requires particular shifts in the way we think and act. In particular, the action comes in how we treat and interact with one another. I’m an unabashed advocate for bringing meaning to every interaction we have with those in our personal and professional lives. I believe we assume too often that others know how we feel about them and what our good intentions are and mean. Naturally these are assumptions that rarely lead to desired outcomes…. Read More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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