Everyone has their own way of dealing with others. Especially when it comes to motivating and inspiring our employees. However, research from Goleman, Boyatzis, and McKee suggests we all fall into one of six leadership styles. The more we know about these styles, the easier we can use them to our advantage. So, what kind of leader are you?… Read More»
We spend a large part of our adult lives at work. Many of us, however, aren’t happy about it. We wake up in the morning and force ourselves to go somewhere we don’t really want to be, and spend the day mumbling, “This job sucks!” There has to be a way to work happier, right?… Read More»
We recently had the opportunity to talk to author Chip R. Bell about his most recent book, Kaleidoscope: Delivering Innovative Service that Sparkles. The book explores the nature and value of innovative service. Mr. Bell is a renowned keynote speaker and the author of several national best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Managers as Mentors, The 9½ Principles of Innovative Service, and Sprinkles: Creating Awesome Experiences Through Innovative Service…. Read More»
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