Switch & Shift

What’s right (and wrong!) about Zappos’ customer service hiring and HR

One of the terms that gets thrown about a lot today in discussions of hiring strategies is ‘‘fit,’’ as in, ‘‘How well will this candidate ‘fit’ into the culture of our organization/company and exemplify our brand and our mission?’’ It’s not so easy to directly and definitively answer this question. Nevertheless, there are ways companies […] Read more… Read More»

The Future of Leadership is Already Here by Micah Solomon

The future of leadership — company leaders who are preparing a bright future for their companies and perhaps for the world — is already here. These leaders focus not just on nuts and bolts, techniques and standards, but on culture. A strong, consciously developed pro-customer (and pro-employee) company culture is a business advantage that will […] Read more… Read More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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