High Morale meter

The Three C’s for Improving Employee Morale

Morale. Satisfaction. Engagement. Motivation. While these squishy terms represent attributes that are difficult to quantify with scientific precision, few would deny that organizations perform better if the people who deliver customer value and support the delivery of customer value are energized by their work…. Read More»

behaviors companies dont know cust

7 Behaviors of Companies That Don’t Know Their Customers

Every business, without exception, has always been established to provide a good or service to a customer. Which means we’ve been serving customers for at least four centuries and likely far longer. So why is obtaining and considering the voice of the customer—a business’s raison d’etre—monumentally difficult for so many?… Read More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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