formula legendary customer

The Formula to Legendary Customer Experiences

Soft pillows, check. Ocean view, check. Little bath soaps that make me smell like Ron Burgundy’s apartment, check. Chocolate, woah… okay, check. Champagne, are you sure this is our room? Handwritten postcards from the staff. Are you serious? ALL THE CHECKS!! That’s what my girlfriend and I walked into during a recent stay at Hotel […] Read more… Read More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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