Switch & Shift

Key to Trust

How Effective Change Leaders Build Trust

I’ve been teaching leadership for nearly 20 years and to me, one of the absolute foundations of effective leadership is: TRUST. But how do you build trust? What can you actively do to increase the level of trust that people extend to you? In this video I will share with you two “Trust Formulas” that will help you be a more trusted person and leader. I hope you find them of value…. Read More»

using customer

Using Customer Service as a Competitive Differentiator

It is my opinion that delivering consistently superior customer service is one of the ONLY competitive differentiators left for most businesses and should be a key area of strategic focus by the leader. In this video I will share with you several important ideas around how to build a culture of delivering great customer service to drive higher levels of success in your business…. Read More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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