Be it General Motors, the Veterans Administration, or the U.S. Congress, the answer to the problems these organizations face is always the same: change the organization’s culture.
Culture change appears to be a daunting task. A task so big, so formidable, we don’t even know where to start. So we give up. We go along all the while blaming the culture for the way things are. This is convenient, but hardly useful…. Read More»