Honoring the Covenant of Service
Blessed assurance begets certainty; it means a guaranty pledged with conviction and accepted with courage. It is a notice of mutual leaps of faith…. Read More»
When You Provide Service With Soul
Service can be a perfunctory act delivered with routine banter and going-through-the-motions energy. It can be the same service we get pretty much everywhere, every day. Or, it could be something different…. Read More»
The Brand New Old Timey Customer Service
Sometimes I wonder if the question of customer loyalty really is simpler than we realize. Perhaps we just need to rekindle the passion…… Read More»
Sourcing Creativity
We met for breakfast in the ground floor restaurant of the antique Foshay Tower (now the W Hotel) in downtown Minneapolis. My breakfast guest was the renowned cartoonist, John Bush. Now deceased, his syndicated cartoons were at that time white-hot. I was there to learn how his mind worked since my co-author, Ron Zemke, and I were in search of someone to illustrate our new business book…. Read More»
Dramatic Listening: The Mentor’s Communication Tool
Take a close look at the photo. It happens to be my youngest granddaughter, Cassie. It could be your son, daughter, grandchild or someone special to you. Now, imagine you are in a quiet, undistracted conversation with your “Cassie.” If we could secretly eavesdrop on that dialogue, what would be its features? You would likely […] Read more… Read More»