Senior man at the farm repairing an old tractor

Honoring the Covenant of Service

Blessed assurance begets certainty; it means a guaranty pledged with conviction and accepted with courage. It is a notice of mutual leaps of faith…. Read More»

Birds flying out of a body

When You Provide Service With Soul

Service can be a perfunctory act delivered with routine banter and going-through-the-motions energy. It can be the same service we get pretty much everywhere, every day. Or, it could be something different…. Read More»

sourcing creativity

Sourcing Creativity

We met for breakfast in the ground floor restaurant of the antique Foshay Tower (now the W Hotel) in downtown Minneapolis. My breakfast guest was the renowned cartoonist, John Bush. Now deceased, his syndicated cartoons were at that time white-hot. I was there to learn how his mind worked since my co-author, Ron Zemke, and I were in search of someone to illustrate our new business book…. Read More»

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