people important process

Why People Are More Important Than The Process by Employee X

Any approach at transforming a business, be it through lean or any other methodology, is doomed to failure unless it is a people over process approach.

In my chronicle of what went wrong at the company where I worked for nearly 15 years, three process-related changes were implemented that either ignored or overrode employee sensibilities. As a result, each of those changes added to the overall failure of the intended transformation…. Read More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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