Employee engagement problems? Deescalate them with ‘What’s working?’

  On a recent episode of ExchangeGain TV, Alan Kay and I discussed his method of improving employee morale by focusing on what works and (perhaps counter-intuitively) not even discussing what doesn’t work. As a guy who has been searching for and rooting out problems for years, this really caught me by surprise […] Read moreRead More»

I dare you to try this! Help your employees self-engage

We welcome Alan Kay back for our second series. Alan taps into the art of questions and a bit of optimism in this next installment in our Winning Employees through Engagement Series.  Engagement is a two-way street. Help people realize and own the choices they have – you don’t need to have all the answers. […] Read moreRead More»

Leading change: It’s what they see you doing

As the leader you can instruct your team, (especially the change leaders), to think big, integrate, be accountable, communicate effectively, embrace the unknowns, etc. For sure, have the change plan up and ready and well communicated. However, as Andy Phillips the ‘change guerilla’ and fan of small improvements recently noted Change Management Is Not Enough. […] Read moreRead More»

3 Questions to Achieve Authoritative Leadership That Mobilizes People by Alan Kay

How do we mobilize people in new ways? The old way – give orders A NY Times article recently noted, ‘Beijing continues to practice the alchemy of authoritarianism.’ Good for the Chinese people who tolerate it and think it works! Trouble is, authoritarian works fine when things are growing – you can paper over the […] Read moreRead More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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