The Role Joy Plays in Workplace Morale
Sometimes we get stuck focusing on the deficits in life. We do so at the risk of maximizing and promoting the assets, or the good things. This is certainly true when it comes to workplace morale.
Read More7 Behaviors of Companies That Don’t Know Their Customers
Every business, without exception, has always been established to provide a good or service to a customer. Which means we’ve been serving customers for at least four centuries and likely far longer. So why is obtaining and considering the voice of the customer—a business’s raison d’etre—monumentally difficult for so many?
Read MoreExchangeGain’s Top 11 Guest Posts of 2013
“Stand for something important. You’ll be amazed at the caliber of person you attract to your cause.” When Bernie Turner shared with me this one secret to all his...
Read MoreWhat the Outstanding Organization Looks Like – Podcast Episode 2
Podcast: Play in new window | Download We continue the launch of my podcast, Work That Matters, with a special release schedule. Three podcasts are being launched a...
Read MoreTo Expect Employee Engagement, You Must Engage
The next time you’re in your office, take a moment to look around you. How many of the people you see appear truly invested in and invigorated by their work? How many...
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