5 High-Leverage Shifts to Evolve Management
Management is one of the greatest inventions. It’s time for it to evolve, however. To what, though? Management needs to evolve to stewardship…. Read More»
Why It’s Time to Re-Imagine Selling for the 21st Century
Let’s dig into where we are and why we need a new path forward when it comes to co-creating a human-to-human economy this century…. Read More»
The Importance of Luminosity in the Customer Experience
Every person, unit, and organization on the planet has a happiness laser. It is the amount of joy-filled light, energy, and attentiveness one concentrates on another. And, organizations whose happiness laser registers a high candlepower have a much greater emotional connection with the recipients of that light. “Candlepower” is largely an obsolete term but is still sometimes used to describe the luminous intensity of high-powered flashlights and spotlights. So, if the candlepower of customer experience was unbundled like the colors of the rainbow, what might it contain?… Read More»
10 Mistakes All Great Leaders Avoid in Building Work Culture
Culture eats strategy for breakfast. It doesn’t matter how great your plans to introduce a new product to the market are if your culture weakens execution. Culture is how things get done around a company. Great leaders focus on the work culture their leadership helps create as much as they focus on business strategy…. Read More»
The Hocus Pocus of Employee Surveys
Have you ever been prompted by your employer to fill out an employee survey? Been emailed a reminder? Maybe spoken to in a meeting about completing it? Then, when the results come in, you recognize that there is no real meaning to any of the data?… Read More»
A Killer Message for Email Marketers
We need to get beyond the hunt and kill, click here email marketing mentality. Instead, create buying experiences where your customer feels heard, respected, and as if you gave them a gift…. Read More»
Top Tips to Motivate Employees to Achieve Greatness
Success in business can often times be traced back to motivated employees. Think about it – motivated, hardworking, happy employees can have benefits from productivity to profitability…. Read More»
The 4 G’s of Exceptional Leadership
It has forced me to ask myself: ”What does it take to be an outstanding leader? And what characteristics in particular do I think I possess, and what do I need to work on?”… Read More»
4 Lessons on Transformation I Learned at Starbucks
I spent 15 months as a barista under Katie’s leadership. I’ve never been pushed by a supervisor so much in my entire life. While working at Starbucks, I experienced a personal transformation that has made me a better leader and follower. My time at Starbucks helped me become more humble, self-aware and disciplined.
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Millennial Women Question: Is Leadership Worth the Sacrifice?
Millennials now have the edge in numbers, with 53.5 million strong dominating the workforce as the largest generation currently employed in the US. … Read More»