evolve management

5 High-Leverage Shifts to Evolve Management

Management is one of the greatest inventions. It’s time for it to evolve, however. To what, though? Management needs to evolve to stewardship…. Read More»

Group of business people collaborating

Why It’s Time to Re-Imagine Selling for the 21st Century

Let’s dig into where we are and why we need a new path forward when it comes to co-creating a human-to-human economy this century…. Read More»


The Importance of Luminosity in the Customer Experience

Every person, unit, and organization on the planet has a happiness laser. It is the amount of joy-filled light, energy, and attentiveness one concentrates on another. And, organizations whose happiness laser registers a high candlepower have a much greater emotional connection with the recipients of that light. “Candlepower” is largely an obsolete term but is still sometimes used to describe the luminous intensity of high-powered flashlights and spotlights. So, if the candlepower of customer experience was unbundled like the colors of the rainbow, what might it contain?… Read More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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