5waysfearless

5 Ways to be a Fearless Leader

Each step of the way, I lost a little bit of fear. Fear about things falling apart, fear about making mistakes, fear about over-reaching myself. How did I do this? Because each of those things happened. Worst case scenarios played out and the world kept turning anyway. Even more, the biggest mistakes often led to the biggest opportunities. Here’s what I know now…… Read More»

letsdrive

Let’s Drive a Stake In the Heart of the Industrial Age!

Wasn’t the Industrial Age supposed to be over in the 1970s? Oh, it was? Then why are so many companies still following the Industrial Age script?

In a word: habit. Comfort, even. Let’s face it; we humans don’t just change on a whim, just because we feel like it. Most of us… well, we stick with what’s comfortable, what’s “normal” to us; what we’re good at…. Read More»

howequality

How Equality is Changing the Face of Business

Equality typically suffers from a bad reputation in capitalist environments, even to the extent that some consider it to be the biggest threat to capitalism itself. Looking at equality as the even distribution of wealth, it is indeed painstakingly clear that “all animals are created equal, but some are more equal than others”: the 85 richest people in the world have as much wealth as the 3.5 billion poorest, less than 15% of women hold Executive Officer positions in Fortune 500 companies and the US income inequality is at its highest peak since 1928. Yet, is it right to look at equality only in terms of wealth distribution? … Read More»

man rock climbing

Three Overlooked Areas To Improve Employee Well-Being

“Be kind for everyone is fighting a hard battle.” -Plato

I use this statement to anchor the beginning of each day. It reminds me that my individual challenges are but one of the many that will bump up against another’s in a day and that they are no more special than anyone else’s. My professional experience as a corporate manager and coach have shaped my belief that a collective adoption of this credo would go a long way to decrease incivil behavior in the workplace. … Read More»

four hands putting a puzzle together

The Trick to Successful Employee Engagement

It’s important to educate all employees on this subject, because more often than not, it’s them that are working in teams with other employees. A manager might not have the time or ability to make sure everyone is being treated equally, and everyone is participating in the team. Every employee should understand what happens to people when they are left out of a group, and also how important certain words can be for employee engagement…. Read More»

man covered in paper with help sign

Why Delegation Is Not About You

The common management lingo, “how to delegate” has always bugged me. Why? Because we usually talk about delegation as though it’s something you do TO other people, not FOR them. When reframed correctly, delegation isn’t just a productivity skill you gain personally (which it is), it’s also a development skill you deploy to help others achieve greater value to the organization…. Read More»

drawing of an old fashioned camera

The Rise of Visual Customer Service in the Social Age

For your consideration:

90% of all information that comes to the brain is visual
40% of all nerve fibers from the brain are connected to the retina
By 2016, 55% of all internet traffic will be video-based
Also by 2016, mobile video traffic will increase by 18x
So it makes sense that socially-enabled organizations are using visual customer-service for product tutorials, video FAQs and service updates. And why they are employing visual elements for interactive marketing campaigns, Q & As and – of course – branding…. Read More»

What Great Leaders Do and Don’t Do

Leadership is different for everyone. The tie that binds all great leaders is the ability to reach people on an emotional level. Even if you know that leadership is about emotion, you still need to do your best to understand the things that great leaders do and the things they avoid in order to foster the deepest possible emotional connection with their people…. Read More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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