Have you ever taken the time to fill out a customer feedback survey? What happened after you finished and handed it back? Probably nothing – there was no follow up, no lasting change to the company’s service and maybe not even a ‘Thank-you’ email…. Read More»
Balancing the vested interests of the company alongside the output and productivity of the team often means that leaders in the work place tread a precarious line. Increasingly there is pressure on leaders, bosses, to be accountable for the wellbeing of the team itself however, tight deadlines and pressure to meet targets can also lead to an abuse of power that can affect the attitude of workers…. Read More»
Can one question transform the way people experience you as a human being? Can one question, asked in a warm and playful spirit of inquiry, validate even the least-friendly people you meet, and in doing, win you a new friend… or even a free cab ride in New York City?
Recently, Leaguer and friend Susan Mazza introduced me to a remarkable couple, two of her dear friends who she thought I should collaborate with on a project I’m exploring for ExchangeGain. And she told me, for the sake of this project, it’s the husband, Juergen, who has the skill sets most relevant to me.
But life isn’t all about relevant skill sets, is it?… Read More»
According to a 2013 Strategy&/Katzenbach Center survey of global senior executives on culture and change management, the success rate of major change initiatives is only 54 percent. This is far too low. The costs are high when change efforts go wrong—not only financially but in confusion, lost opportunity, wasted resources, and diminished morale. The following list of 10 guiding principles for change can help you navigate the treacherous shoals of transformation in a systematic way…. Read More»
You’re stuck. You feel frustrated. You hate what you are doing. You begin to feel resentment towards others at work. Does any of this sound familiar? These are feelings that are often wrapped around career plateaus. You’re not alone – everyone inevitably hits a plateau of some degree during their career. And when it happens, this can be very damaging if you are not careful.
My job is to bring you the good news…… Read More»
Oh, yes, I got sucked into the culture of “this” or “that” creating game several years ago.
Back then I designed and regularly presented a workshop, which I called “Making a Real Recognition Culture.” I even wrote regularly about it when politely asked. No matter the format the content was always well received and respected.
These days we banter around the idea that we can create any type of culture you want from a million different stripes needed right in your very own workplace. Which is quite amazing when you really think about it…. Read More»
There is one thing in life that has always boggled my mind. Why is it we can have an in-depth conversation with a stranger on an airplane in coach and yet are unable to speak with the same candor and vulnerability with people we have known for years?
What happens in coach that allows us to have an exchange with a stranger that can be more captivating and intimate than the conversations we have had with a spouse, a boss or team member?… Read More»
I spent 9 days in Cuba last month.
Many stories to tell.
Yes, I engaged in some of the expected activities. Strolled through Havana Vieja, retracing Ernest Hemingway’s steps. Listened to infectious live music every day. Indulged in a slew of sumptuous meals prepared in the home-grown paladares, beacons of a nascent Cuban entrepreneurialism.
But the unexpected stirred me most…. Read More»
I’ve never donated a cent to my alma mater, William & Mary. I’ve given a little directly to the swim team, but not to the alumni association or the college directly. Even in the two years I was running my own nonprofit foundation, this good cause did not make the list of organizations we gave to. I loved W&M while I was there, and I love it now. So why haven’t I ever donated to my old school?… Read More»
Instead of classic goal setting, we need to paint a picture of what success in its entirety looks like to you. What is your personal desired outcome(s) over the next year or few years? For a business, what does success look like to your firm? What you want to describe is the entire picture of what you care about and how your life will look when you reach the desired outcome you are seeking. We want to think about the different components of who we are and what matters to us…. Read More»