empathy good manners

Empathy and Good Managers

The traditional view of management is to drive results at all costs. Be hard on employees and they will perform. That employees’ personal lives don’t matter, as they have nothing to do with work. Yet we know today that employees’ personal and professional lives do collide. Today’s workplace environment calls for an evolved way of management and of leadership. Today’s managers need to tap into other motivators to get results and inspire the best performance from employees…. Read More»

entrepreneur or manager

Are You an Entrepreneur or a Manager?

There are so many fundamental personality differences between a professional manager and the typical entrepreneur, it’s hard to compare the two at all. A manager runs things. A founder creates things. Founders, or entrepreneurs, are much more like artists than they are like corporate executives. Which type are you? Do you have what it takes to start something from nothing, from absolute thin air? I’ve devised this short personality profile to help you decide. … Read More»

As You Start Your Career, Focus on People Skills

All across the country, this year’s soon-to-be graduates are revving up to start their careers. You may be one of them. You’re already thinking about what you’ll do when get into your new position. You’re smart and energetic, and you’re eager to commit both of those attributes to moving ahead. But is that enough to succeed? Unfortunately, no. … Read More»

just pick up the phone

Just Pick Up The Phone

With all the customer communication channels available, how can a business decide the best way to deal with customer inquiries and requests? When it comes to customer service, studies show that people prefer to have a real conversation, with a real person, in real time. A recent infographic by GetVoIP, shows how 90% of customers prefer to just pick up the phone when it comes to dealing with customer service issues…. Read More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

  • Connect


    Newsletter Subscription

    Do you like our posts? If so, you’ll love our frequent newsletter! Sign up HERE and receiveThe ExchangeGain Change Playbook, by Shawn Murphy, as our thanks to you!
  • Contact Us