Wordsmithing is “Art”. We could stipulate that this statement is moot. We could stipulate that, like a painting or a sculpture, writing is art. We could also stipulate that while some of us don’t ‘know’ art, we can probably recognize quality. But what comprises quality? That, I surmise, is in the eye of the reader. […] Read more… Read More»
We’re all trained to seek the status of expert. In business and in our hobbies and personal pursuits, we strive to gather the knowledge and skills needed to be dubbed a pro. When we reach the status of expert, we enjoy sharing our lessons and insights with all who need them. We mentor the next […] Read more… Read More»
Leaders spend their days surrounded by people, so the last thing they might expect is to feel alone. And yet for many CEOs, founders, and other leaders, being the person solely responsible for a company’s ultimate fate and direction, as well as the livelihood of its many employees can lead to feelings of true isolation […] Read more… Read More»
Whether you believe research findings showing that 65% of employees are unhappy at work or that 68% of employees think that their bosses care more about their own skills opposed to inspiring the team to do great works, a gut check will reveal to most employees, including management, a dismal “no” to the question. The […] Read more… Read More»
Less than 100 of the companies listed on the S&P 500 were around in 1957 when that index began. What a stark reality for a mere six decades. Corporate juggernauts have fallen like idols of a nearly forgotten era. Antiquated approaches to leading organizations have reached their existential peak. A renaissance is not only necessary, […] Read more… Read More»
There’s something we here at ExchangeGain discuss frequently when we meet offline. It’s an insight I first learned from my co-founder, Shawn Murphy: one of many things he’s taught me in the past several years. The lesson may be simplistic, but there’s nothing simple-minded about it. It’s vitally important to anyone’s happiness, and […] Read more… Read More»
This post was written jointly with Brigadier General John E. Michel of the United States Air Force. My team at Choose2Matter and I are joining forces with John and his team at General Leadership to create a new platform called “Liberating Genius.” Dream as if you’ll live forever. Live as if you’ll die today. – […] Read more… Read More»
This week I have a fascinating and (I think) rare situation that is more-or-less the opposite of the dilemma we’d expect: What happens when an employee does not represent his employment online? What happens when a company hires someone who already has a well-established social media presence? An acquaintance, whom we’ll call Bob, shared his […] Read more… Read More»
Omaha Steaks knows full well that their customers are passionate aficionados with high standards. When a customer or prospect engages with them socially, every minute matters. Their world-famous quality is only part of the equation; equally world-class responsiveness is part of the brand promise. The problem was Omaha Steaks had no way to measure customer […] Read more… Read More»
“Those companies that don’t change, this is a warning: those companies are dinosaurs.” So says today’s guest, Frank Wander, author of Transforming IT Culture and himself a multiply-successful Fortune 250 CIO before becoming the CEO of the IT Excellence Institute. As I told Frank in our interview, I really wish he’d just named his book […] Read more… Read More»
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