Let’s face it, not everyone is a big reader – and even those of us who are, like to mix it up a bit with other media. Well, we hear you loud and clear – and now you can hear us loud and clear, too! ExchangeGain is now officially a multimedia website, with […] Read more… Read More»
Over the last twenty years, my organization has had numerous opportunities to watch and participate in change efforts that have engaged the hearts and minds of people to deliver great results. We have also experienced the opposite – working on change efforts where people hold back, and hold up the important movements responsible for changing […] Read more… Read More»
Honest organizations are more successful. At least that’s the conclusion reached by Halley Bock, CEO and President of Fierce, Inc. In a recent article, she cites a 2010 Corporate Executive study that found companies encouraging honest feedback among their staff delivered 270 percent more on 10-year total shareholder returns than other companies. An astonishing difference, […] Read more… Read More»
We live in a world where it’s easy to hide behind inaction when it comes to standing up for beliefs. The truth is detractors will speak out against you the louder you speak up for what you believe. I learned early in my career that when you speak out against the status quo, people will […] Read more… Read More»
What, you didn’t know there was a handbook for business heretics? Oh. How awkward that nobody told you. Well, let’s rectify that now, starting with this post. Here are ten tips to help familiarize you with some of the most basic tenets of heresy in business. There are plenty more, but this will get you […] Read more… Read More»
Remember when you were a kid and you thought anything was possible? You know, before all the well-intended grownups in your life taught you to be realistic? Well, we at ExchangeGain think that “realists” are what pessimists call themselves to obscure their true identity, and pessimism means you’ve given up before you’ve even […] Read more… Read More»
In this era of social media, companies that embrace customer feedback and “believe” the words of their customers earn the right to growth. They realize customers turn to each other more than to advertising and campaigns. Here’s how one “beloved company,” CustomInk, fearlessly listens to customers and how this fuels their growth. Earn New Customers […] Read more… Read More»
I have a friend who always seems to wag his finger, metaphorically, in people’s faces. When you tell him about some mistake you made, or admit to some human failing, instead of empathizing, he’ll say things like, “You shouldn’t have done that” and, more self-righteously, “What I would have done is…” He reminds me of […] Read more… Read More»
Moving out of the endless search for the familiar past and bellying-up to meeting the challenges of the new workplace is as much a mind-shift as it is a reality-check for all workers – young, old and in-between. For the past 10 years, I have studied changing demographics, economics and societal shifts as they particularly […] Read more… Read More»
I am a Boomer. Like me, you’ve probably read articles, books and news reports about the differences between Generation Y – the Millennials – from all the rest of us. Suggestions, tips, and advice are bantered around as if this younger generation is so “special” we have to handle them with kid gloves. Well, I […] Read more… Read More»
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