Creating Personal Connection in an Electronically Connected World

In today’s technology-fueled world, where email, social media and other forms of electronic communication thrives, are we drawing nearer to each other, or further apart? That depends. There are many digital communication channels available, through which there are proven methods to ensure that your customer messaging creates connection and loyalty. First things first – Do […] Read moreRead More»

Leadership… Has Changed for the Better

Since May 1st, we at ExchangeGain have been honored to feature an amazing group of bloggers in our “New Leadership in the New Economy: Diversity Matters” series. After over 30 posts, there is no doubt: Leadership has changed, for the better. We’re more diverse. We listen better. We learn faster. We’re far more […] Read moreRead More»

Recognizing Generational Differences – THAT is the Problem

We’ve all seen myriad blog posts and articles discussing how to manage/engage/lead/*insert buzzword here* Gen Y. We’ve discussed generational entitlement in Twitter chats, and there are seemingly entire sections of the Internet dedicated to these very topics. Today, I offer my two cents on this seemingly ever-so-pressing issue and how it may be managed effectively—not […] Read moreRead More»

Activating the Hidden Face of Diversity in Your Leadership Culture

If you write a leadership blog, you know the challenge of dredging the stock photo sites for perfectly politically correct photos of happy business women and men sporting every hue of skin color from creamy white to chocolate brown. If you actually run a business, you know the photo-dredgers have it easy when it comes […] Read moreRead More»

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