Recently, my wife Jane and I were discussing my career: in particular, what I planned to do next. Two things precipitated this discussion. For one, as I wrote here, my long, self-crafted study of the intricacies of IT and “The Enterprise” is finally wrapping up. For another, I’d just passed another completely arbitrary milestone in […] Read more… Read More»
These are extraordinary times to be a manager. Sure you can point out the horrendous examples of management so common these days. You could even make a strong case that management is broken. In fact we believe management has plenty of sloughing off old practices and beliefs no longer suited for today’s dynamic business environment. […] Read more… Read More»
This website isn’t for everyone. In fact, if we’re doing our jobs right, ExchangeGain should be as threatening to old-school, command-and-control-style leaders as it is refreshing and inspirational to their more enlightened competitors. I get the impression we’re doing our jobs right. Of course, that’s for you to decide as you read the […] Read more… Read More»
From my early childhood I was encouraged to be decisive. My mother helped me start little businesses that honed my decision-making ability. When I was a quarterback in high school, my coach allowed me to call all my own plays. I held numerous leadership roles during my school years. Then I attended Harvard Business School, […] Read more… Read More»
Personalized service seems to have become rare in the marketplace. In the sea of automated recordings, form-letter emails and anonymous service representatives – true customer service is not only a luxury; it often shocks one’s system when encountered. Case and point. I recently stayed at the Intercontinental Hotel in Boston. I had a minor (and […] Read more… Read More»
How do you create a curious culture? I struggled with this question until the January 2013 issue of National Geographic landed in my mailbox with this cover theme: “Why We Explore.” Inside was a fascinating article called “Restless Genes”, written by David Dobbs. The article provided panoply of scientific evidence as to why humans explore. “The […] Read more… Read More»
I recently was asked by a customer how he could encourage his organization to be “more curious.” As leaders we all can imagine the positive outcomes from any organization that is “curious” – less insular, better at listening, faster sensing. I would go as far as to say that any organization trying to become adaptable, […] Read more… Read More»
Ever watch talented teams talk but do little else? Or have you seen original ideas wilt away for lack of sustenance when people meet? Winning teams cultivate whole brain leaders who unlock three linchpin skills in order to co-lead innovative outcomes. Go for ASK, STEP and SEE Leaders Co-led teams pull together to strengthen, support, and […] Read more… Read More»
What do Guy Kawasaki, Chris Brogan, Daniel Pink and I have in common? As of this week, we’ve all been guests on Marketing Made Simple TV, hosted by Jeff Ogden (with 2 Million weekly viewers!) I had an absolute blast as Jeff’s guest. Of course, it helps that he encouraged me to speak about my […] Read more… Read More»
I love punk rock. It was loud, fast, and trashed authority. I discovered punk in high school. Since then, I’ve become something of an aficionado. The early punk scene in NYC was as diverse and experimental as anything in the history of music. I’ve collected books about that time as well as several documentaries with […] Read more… Read More»
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