What’s your leadership cause

There are those managers who stand by watching to see what others will do before they act. Sure observing one’s environment is an important leadership skill. However, passivity leading to inaction is not leadership. Especially when action is necessary to improve, connect, move the ball down the field. In the hasty pace that is corporate culture […] Read more… Read More»

What will you make of your work

No matter the number of days or measure of hours, work is part of your life. Whether you volunteer your time, punch a clock, or earn a salary, you give away part of your time, your life, to someone else. For most of us the exchange is a third of our life marked by trading […] Read more… Read More»

Dear Chairman: It’s Time For A New CEO. Here’s Why.

Chances are good that the downturn of 2007-2008 caught your company off guard. Most firms I know were heavily into growth mode when the music suddenly stopped and there was a mad scramble for the remaining chairs. Yes, companies play musical chairs just like kids at a party. You can’t grow while seated, and when […] Read more… Read More»

Customer Experience Killers

First, let me start out by saying I’m not an expert in customer experience. There are very talented people out there who work brilliantly to ensure their company manages the experience customers have in their stores or offices, online, even over the phone. This post, however, isn’t about those who brilliantly orchestrate inviting, consistent experiences […] Read more… Read More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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