Employees are still worried about losing their job. Teams are stretched to fit a mountain of work unrealistically paced and planned. The pressure to perform, produce, ship is ratcheted up a notch or two. What we have is a revving up of output-energy that cannot be sustained. The outcome: people will fail. Projects will fail. […] Read more… Read More»
How do your people feel about your Customer Relationship Management software (CRM for short)? Regardless of the company, their role, or the particular product, I’ve found there are two factors influencing employee sentiment on CRM. The first is easy: they love it or hate it based on its functionality. Let’s assume that your CRM is […] Read more… Read More»
Forget about foreplay. Let’s go straight to it: why are you here? Here in this world. This is no attempt to have a philosophical conversation. Nor is it an attempt to spread metaphysical platitudes. I ask you this question with my two feet planted firmly on the ground, head NOT in the clouds. See in […] Read more… Read More»
As we cruise through Facebook’s “quiet period” on its way to its IPO, and as the media whips us into a speculative frenzy over this fascinating corporate wunderkind, I can’t help but wonder: Is Facebook already on its way out? I’m certainly no swami, and there’s no way I can answer that question. I have […] Read more… Read More»
In the throws of conflict we all have cringe-worthy stories of when our actions and words were inappropriate or over-the-top. You know the moment when you say or do something and you immediately think, “CRAP!” At work recovering from those moments of being a jerk is crucial to your success. What’s more important is team […] Read more… Read More»
My four year old daughter recently took up playing her first team sport, soccer. As any parent who has had a young child in soccer knows, it’s quite a spectacle to behold when you turn loose six youngsters on a soccer field. They play three on three games, no score kept. It’s all about teaching […] Read more… Read More»
This is conclusion of a two part post. Read part one here. “The servant leader is servant first . . . it begins with the natural feeling that one wants to serve, serve first. Then conscious choice bring one to aspire to lead.” Robert Greenleaf wrote the above quote in his 1970 essay on servant […] Read more… Read More»
Is there ever a time when it’s okay to turn your back on someone? It’s a question that surfaces often in my consulting work. Whether it be helping an organization, a team, or an individual work through change, there is always one person, or a small but vocal group, who plays the foil. We often […] Read more… Read More»
Why are so many supervisors, managers, and even some big dogs with the snazzy three letter titles: CEO, CIO, EVP, etc., incapable of communicating clearly? Why are so many managers unable to provide honest commentary on work performance without belittling the employees, skirting the real issues, or confusing the employees with nebulous, non-specific examples? Why […] Read more… Read More»
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