Happy Employees Create Happy Customers by Stan Phelps

Happy Employees Create Happy Customers I recently completed a quest. I had set out to find 1,001 purple goldfish. Examples of companies that strive to exceed customer expectations via a sticky concept called g.l.u.e (giving little unexpected extras). Signature extras that help win customers and influence word of mouth. Who is more important . . […] Read moreRead More»

To Have a Future, You Have to Grow by Ken Blanchard

Change today is a way of life. If you’re not growing and learning, you’re going backwards — both as an individual and an organization. Today’s business environment features almost daily changes in technology, which contribute to an ever-shrinking world. Everyone is dealing with brighter, more informed customers and greater overall competition. The world is moving […] Read moreRead More»

3 Truths about Vision by Mark Miller

Vision is perhaps the most misunderstood aspect of leadership. It is universally held as a critical element of successful leadership; yet as it is discussed, it is often shrouded in mystery and ambiguity. It doesn’t have to be this way. Vision rightly defined and understood is the cornerstone of great leadership and great accomplishment. Let’s […] Read moreRead More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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