Leaders: Learn from the Deli Owner

If you haven’t read The Wisdom of Crowds, by James Surowiecki, you owe yourself the treat. It’s fascinating. The main premise is to show how our collective wisdom just plain crushes the expertise of even the highest-paid gurus, at least over the long-haul. Surowiecki also explores a number of side-issues, and he does it in the […] Read moreRead More»

Why Human Value is a Competitive Advantage

The race from the bottom and the race to the top keeps managers and employees extraordinarily busy. So busy that the proverbial foundation is showing cracks, signs of weakness. In the frenetic pace to innovate, execute and outsmart competition, managers have left a wake of bruised and bloodied employees behind them. Hell, even the managers […] Read moreRead More»

ExchangeGain: A Better Way to Manage and Lead

In science fiction movies it’s not uncommon to have a human inhabited planet in danger of extinction: alien takeovers, colliding planets, or a star threatening super nova. Such peril is exaggerated to highlight some humanitarian message. That message often seeks to enroll us in a better way of living or thinking. The good stuff imbued […] Read moreRead More»

  • There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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